Privacy Policy

General Data Protection Regulation (GDPR)

This policy explains why, what, how and how long we collect your data for. Furthermore, how we share your data and what rights you have over the control of your data.

This policy may change over time so please be aware of that and check back regularly to check for any changes that may concern you. By using our website, you are acknowledging this policy and agreeing to all the terms, if you do not agree then please do not use the website.

Who we are

P C Jones Service Centres, Burnett Business Park, Gypsy Lane, Keynsham, Bristol, BS312ED.

Our website address is: https://pcjones.co.uk

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Data from contact forms will be captured and stored for the sole purpose of contacting the inquirer back. Once contact has been made, we will then ask to retain the data with expressed consent and then store the data for contacting in the future.

Data fields stored:

• IP Address
• Name
• Email
• Phone Number
• Subject
• Website
• Message
• Time

 Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google is our only analytics software we use which does not directly disclose visitors’ personal data and therefore cannot be traced back to them. It does however allow us to help improve our user experience by tracking where non-disclosed users are visiting & how long for.

Who we share your data with

We are very careful to keep the data you share with us private and do not share it with any third parties without your consent. Our main third-party company is Simpsons, our sister company. Their role is to provide new equipment and will only be given your carefully selected data once you give us expressed consent to do so.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will retain your data in our secure database to contact you for servicing until you request us to remove the data.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you wish to update the information we hold or if you change email address, or any of the other information we store is inaccurate or out of date, please email us at: service@pcjones.co.uk or call us on 0117 9860707. If also you want to use your right to erasure, you’ll need to follow the same process after we have received your request and verified that it is your data we will process the request within 30 days.

Our contact information

To contact us for any reason regarding your privacy or GDPR please use the details below:

• 0117 986 0707
• Service@pcjones.co.uk
• P C Jones, Unit 23, Burnett Business Park, Gypsy Lane, Keynsham, Bristol, BS312ED.

How we protect your data

After you have given us your data we take steps to ensure that it is processed and stored securely. Financial information is never stored on our website. Information like emails and phone numbers are stored on the website and are transmitted securely using SSL through our website to ensure that it is safe when transferring between your system and our website. Our systems are all protected by user levels and password protection to stop unauthorised access to data stored by us. For obvious reasons we cannot guarantee the data with us because you as the provider of the data has to be responsible also for security measures such as your password, which we ask you to make complicated and not to share with anyone.

What data breach procedures we have in place

Our data breach procedures are that if such an occurrence happens we will first stop any data from being received or sent to limit any further damage. We will then identify which data has been breached and then contact all relevant agencies and individuals for such data. Our procedure then goes on to finding the cause and solution of the breach.

What third parties we receive data from

We receive data from a few third parties which will be listed below:

• Simpsons – Machines needing servicing or repairs
• Search Engines (Google, Bing, etc.) – Reviews, contact forms, analytics
• Other Suppliers – Require P C Jones to service or repair their customers machines